Privacy policy

Last updated: August 21, 2026

Lasheads Inc. (“Lasheads,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use Lasheads.com, purchase our products, book or receive our services, participate in our training programs, communicate with us, or otherwise interact with Lasheads.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Lasheads, we may collect the following information:

Your name
Email address
Phone number
Billing and shipping information
Information related to purchases and orders
Appointment and service-related information
Information related to training courses or educational services
Communications you send to us
Information you provide through contact forms, customer inquiries, or other forms on our website
Information you voluntarily provide when subscribing to email or SMS marketing
Information necessary to process payments and fulfill orders

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, and general website usage information.

2. How We Collect Your Information

We may collect personal information when you:

Create or use an account on our website
Place an order
Book or receive an appointment
Purchase or participate in a training program
Contact us by email, text message, social media, or other communication methods
Submit a form on our website
Subscribe to our email or SMS marketing
Voluntarily provide your information to us in connection with our products or services

Our appointment booking system may be operated separately from our Shopify website. Information collected through our appointment system may be transferred or added to our Shopify customer records where reasonably necessary for customer relationship management, order fulfillment, customer service, or marketing purposes, subject to applicable consent requirements.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Process payments
Provide products and services
Manage appointments
Provide customer support
Communicate with you regarding your purchases, appointments, or inquiries
Provide information about our products, services, promotions, launches, and offers when you have provided the appropriate consent
Send email and SMS marketing communications where you have consented to receive them
Improve our website, products, services, and customer experience
Maintain business and transaction records
Prevent fraud, misuse, or unauthorized activity
Comply with legal and regulatory obligations

4. SMS Marketing

If you voluntarily provide your phone number and consent to receive marketing text messages from Lasheads, we may use your phone number to send promotional messages, product updates, offers, launches, and other marketing communications.

SMS marketing may be provided through Shopify Messaging.

Your consent to receive marketing text messages is not a condition of purchasing any product or service from Lasheads.

You may withdraw your consent to marketing communications at any time by following the instructions provided in the message, including replying STOP where applicable.

You may also contact us at info@lasheads.com if you would like assistance with your SMS preferences or have questions about our SMS program.

We do not sell your phone number or personal information to third parties for their own marketing purposes.

5. How We Share Your Information

We may share personal information with third-party service providers that help us operate our business. These may include providers involved in:

Website hosting and e-commerce
Payment processing
Order fulfillment and shipping
Appointment management
Email marketing
SMS marketing and communications
Customer relationship management
Website and business administration

For example, our Shopify store and SMS marketing may involve Shopify and its service providers processing information on our behalf.

We may also disclose information when required or permitted by law, to protect our legal rights, prevent fraud or abuse, or comply with legal obligations.

6. Payment Information

Payments may be processed through third-party payment processors. Lasheads does not necessarily receive or store your complete payment card information. Payment information is handled by the applicable payment processor according to its own privacy practices and security measures.

7. Storage and Protection of Personal Information

We take reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

Personal information may be stored and processed by us and our service providers in Canada or other jurisdictions where our service providers operate. Information stored or processed outside Canada may be subject to the laws of those jurisdictions.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business records, resolve disputes, comply with legal requirements, and enforce our agreements.

When information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, or request deletion of your personal information, subject to legal or legitimate business requirements that may require us to retain certain information.

You may also withdraw consent to receive marketing communications at any time.

To make a privacy-related request, contact us at:

Lasheads Inc.
Email: info@lasheads.com
Website: Lasheads.com

We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you have provided the appropriate consent, we may contact you by email or SMS regarding Lasheads products, services, promotions, and other marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email.

For SMS marketing, you may follow the opt-out instructions provided in the message, including replying STOP where applicable.

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, appointment information, or other communications required to provide a service you have requested.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment processors, booking systems, or other services. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you use.

12. Children's Privacy

Our website and services are not directed toward children under the age required by applicable privacy laws. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Lasheads handles personal information, please contact us: