Shipping policy

We only ship to billing addresses. Please ensure that shipping and billing addresses are the same when placing an order. Orders with different addresses will be cancelled. Please allow up to 48 hours for shipping confirmation to be sent via email. 

Please allow 1-2 business days for shipping orders to be processed. Once orders have been shipped out, the shipping time frame begins from that day onwards. Processing and shipping time frames are separate from one another.

Once packages are handed off to shipping carriers, Lasheads is no longer responsible for the package. Lasheads is not responsible for lost/ stolen packages. Any questions or concerns regarding the location of the package must be directed towards the shipping carrier. Any questions or concerns regarding the contents or quality of the package must be directed towards Lasheads.

All inventory on the website is updated regularly. In the case that a customer has ordered an item that is out of stock, a suitable replacement item or refund for the item will be issued immediately. There will be no refunds after the item is shipped out.

Please ensure you place your order promptly considering possible shipping delays. Orders will not be cancelled or refunded if they are not ready for pickup/ shipped out according to the customer's terms.

Pickup orders are usually ready within 24-48 hours of placing the order. Orders are held for 30 days after the pickup email is sent before they are cancelled with no refund.